Welcome to CATS Service desk

CATS Service desk is your single point of contact for all your computer, technology and IT related questions, issues and support at GITAM.

Terms and Conditions:
1. Tickets will be addressed in the queue order they are received.
2. IT support for events must be requested at least 2 weeks before the date of the event.
3. Service desk will not process any purchase requests. Please contact your institutional heads for such requests.
4. Requests for new IT assets will not be processed. Please contact your institutional heads for such requests.
5. One service ticket for one issue.

How can you reach us?
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Online: Make requests and report incidents through http://servicedesk.gitam.edu/open.php
Phone: You can call us at 555(Intercom) or 4800(IP Phone)
Walk-in: We are on 8th floor of ICT Bhavan, GITAM (Deemed to be University), Visakhapatnam
Hours: We are open 9 AM to 5 PM, Monday to Saturday (Excluding holidays and lunch hours i.e. 1 PM to 2 PM)
User guide:
New to CATS Service desk? Click here to download the User Guide