Welcome to CATS Service desk

CATS Service desk is your single point of contact for all your computer, technology and IT related questions, issues and support at GITAM.

Terms and Conditions:
1. Tickets will be addressed in the queue order they are received.
2. IT support for events must be requested at least 2 weeks before the date of the event.
3. Service desk will not process any purchase requests. Please contact your institutional heads for such requests.
4. Requests for new IT assets will not be processed. Please contact your institutional heads for such requests.
5. One service ticket for one issue.
6. While we strive to serve a ticket as soon as possible, due to Pandemic situation, please expect 4 business days to serve a ticket, provided all information is available to serve the ticket.

How can you reach us?
Online: Make requests and report incidents through http://servicedesk.gitam.edu/open.php
Phone: You can call us at 0891-2840555(Intercom) or 4800 (IP Phone) from within campus or 0891-2866481 from outside campus
Walk-in: We are on 8th floor of ICT Bhavan, GITAM (Deemed to be University), Visakhapatnam
Hours: We are open 9 AM to 6 PM, Monday to Friday (Excluding holidays and lunch hours i.e. 1 PM to 1:30 PM)
User guide:
Click here to download the User Guide(Ticket Creation Process)